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PRIVACY POLICY

How we use and retain your data

1. INTRODUCTION

1.1 We are committed to safeguarding the privacy of our website visitors and service users.


1.2 This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.


​​1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website. You can choose whether to enable marketing cookies, functional cookies, or analytics cookies. You can revisit these settings via the cookie settings widget.


1.4 In this policy, "we", "us" and "our" refer to Footprint IT Solutions Limited. For more information about us, see Section 14.
If you’re a business, talk about how you started and share your professional journey. Explain your core values, your commitment to customers and how you stand out from the crowd. Add a photo, gallery or video for even more engagement.

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2. THE PERSONAL DATA THAT WE COLLECT

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2.1 In this Section, we set out the general categories of personal data that we process and, in the case of personal data that we did not obtain directly from you, information about the source and specific categories of that data.

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2.2 We may process data enabling us to get in touch with you ("contact data"). The contact data may include your name, email address, and telephone number. The source of the contact data is you and/or your employer.

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2.3 We may process information contained in or relating to any communication that you send to us or that we send to you ("communication data"). The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms.

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2.4 We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics.​

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3. PURPOSES OF PROCESSING AND LEGAL BASES

3.1 In this Section, we set out the purposes for which we may process personal data and the legal basis of the processing.

3.2 Operations - We may process your personal data for the purposes of operating our website and responding to any contact submissions you make. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, services and business.

3.3 Relationships and communications - We may process contact data and/or communication data for the purposes of managing our relationships and communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, post, fax and/or telephone, providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, service users, individual customers and customer personnel, the maintenance of relationships, and the proper administration of our website, services and business.

3.4 Direct marketing - We may process contact data for the purposes of creating, targeting, and sending direct marketing communications by email, SMS, post, and/or fax, as well as making contact by telephone for marketing-related purposes. The legal basis for this processing is our legitimate interests, namely [promoting our business and communicating marketing messages and offers to our website visitors and service users.

3.5 Research and analysis - We may process usage data for [the purposes of researching and analysing the use of our website and services, as well as researching and analysing other interactions with our business. The legal basis for this processing is our legitimate interests, namely monitoring, supporting, improving and securing our website, services and business generally.

3.6 Record keeping—We may process your personal data to create and maintain our databases, backup copies of our databases, and business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to run our business properly and efficiently in accordance with this policy.

3.7 Security—We may process your personal data to ensure security and prevent fraud and other criminal activity. The legal basis for this processing is our legitimate interests, namely the protection of our website, services, and business and the protection of others.

3.8 Insurance and risk management - We may process your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

3.9 Legal claims - We may process your personal data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

3.10 Legal compliance and vital interests - We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.

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4. PROVIDING YOUR PERSONAL DATA TO OTHERS

4.1 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice.

4.2 Your personal data is held in our website database.

4.3 In addition to the specific disclosures of personal data set out in this Section, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

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